The rights and obligations of the debt counsellor are to:

  •  Assess the full extent of the consumer’s debt situation

  •  Provide a debt repayment proposal that:

    • Provides you with an acceptable standard of living while repaying your debts according to your affordability – this usually includes retaining the home and a vehicle;

    • Provides you with an agreed, affordable and realistic monthly budget in order to resolve the situation in the shortest possible time;

    • Provides a repayment scheme acceptable to your creditors and confirmed by the Court;

    • Prevents repossession of assets;

    • Rehabilitates you without detriment for the future; and

    • Allows you to get on with your life.

The rights and obligations of the consumer are to:

  • Work honestly and openly with the debt counsellor;

  • Declare all liabilities and all income, including bonuses and salary increases;

  • Pay the fees as disclosed at the first meeting;

  • Adhere to the agreed instalments and to pay these at the agreed dates;

  • To keep in regular contact with the debt counsellor for the full length of the debt counselling process; and

  • To agree and commit to the debt review process

The rights and obligations of the credit provider are to:

  • Work with the debt counsellor to assist in the normalisation of the debt;

  • Reasonably and fairly consider the repayment proposal;

  • Ensure the consumer is assisted in a fair and unbiased way throughout the process of repayment;

  • Assist the consumer to rehabilitate as soon as possible; and

  • Assist the consumer to restore his/her credit-worthiness as soon as possible.

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